Service Statement and Guidelines for Users
Service Availability
Computers are available for use by UNSW@ADFA
students and staff during Library opening
hours.
Photocopiers and Microform Reader/Printer are available to anyone
during the Library opening hours.
Facilities
| the Lounge |
Top Floor |
- 10 multi-purpose computers - UNSW@ADFA
staff and students only
- 1 Library Catalogue computer - no
printing or internet access
- 1 black and white printer
- 1 Scanner
- 1 black and white photocopier
|
- 5 multi-purpose computers - UNSW@ADFA staff and students
only
- 1 Library Catalogue computer - no printing or internet
access
- 1 black and white printer
- 1 black and white photocopier
- 1Microform Reader/Printer
|
Applications, Software
and Resources Available on Multi-purpose computers
- Windows XP operating system
- Library catalogue
- Library web site
- Library electronic resources – databases,
e-journals, e-books, e-reference works, web sites
- Internet Explorer and Mozilla Firefox browsers
- SciFinder Scholar (chemistry database on
the desktop)
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Publisher
- Microsoft Access
- Notepad
- Calculator
- Olive (access to UNSW@ADFA online courses)
- Paint
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Student Network
Data Ports
This service allows you to connect your laptop to the Student
Network and access online resources at UNSW@ADFA and from the
Internet. Selected Data Ports on the upper floor and the ground
floor of the Library have been configured to allow UNSW@ADFA students
to connect their laptops.
Wireless Network Access
There are several wireless access points located throughout the
Library. These allow students and staff to connect to the ADFAWide
networking service provided by ICTS. For more information
on configuration and coverage, please visit Wireless
within the Library If you need assistance with configuration
please ask at the Library Service Desk.
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Access issues
Access to the Internet and to electronic journals, databases and
other online resources is only available to Academy staff and students
due to contractual and other legal requirements.
UNSW@ADFA students trying to access these resources from their
place of employment may find that access is blocked by their employer's
firewall arrangements. Students will need to be able to conduct
searches from a computer outside of a firewall.
Please use the Electronic
Access Problem form if you experience difficulties in accessing
our online resources.
Library Catalogue
Computers (Publicly available)
Access to the Library catalogue only - links to electronic resources
and web sites do not work.
There is no printing from these computers.
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Help and Support
Help is available during all opening
hours. Library staff provide advice at the Service desk.
Help for:
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
is available from the Active desktop on the multi-purpose computers
Limited IT support is also available - ask at the Service Desk.
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Guidelines for Users
of the multi-purpose computers
To use multi-purpose computers you must be a UNSW@ADFA student or
staff member.
- Logging on. Press the Ctrl, Alt, Delete
keys simultaneously. This will bring up the login screen below.
Use your ADFAPass ID and password to login.
If you have trouble with logging on please see the staff at
the Service Desk for assistance.
-
Logging off. It
is important you log off after using the computers, otherwise
other users may access your files and use your print account.
Click the “Start” button on the bottom left-hand
corner of the screen, then click the “Log off”
option from the menu.
- Availability.
Computers are available on a first come, first served basis.
They may not be reserved. Library staff may however reserve
groups of computers for training sessions. Any computers unattended
for more than 15 minutes may be logged off by Library staff
and made available for other users.
- Time Limits. There are
normally no time limits unless there is high demand for the
computers. Users may be asked to make computers available within
10 minutes if their activities are not course-related (e.g.
gaming). Note that access to the TradeMe web site is blocked
between 8am and 6pm Monday to Friday.
- Additional Software. No
additional software or plug-ins may be installed on the computers.
- Email. Internet email services
is permitted. However, if students are waiting to use the computers
for study, email users may be asked to make computers available
within 10 minutes.
- Saving work. Files may
be saved to your home drive, or to your own portable storage
device (CD or USB drive). If you send your assignment to yourself
by email, please make sure it is saved to your H:drive.
Click on SAVE rather than
OPEN when you are prompted
to download the attached file, otherwise you may lose your document.
We recommend that you save work regularly during each session,
since at times there may be unexpected network disruption.
- Backing up to CD. All computers
in the Lounge have CD writers, This means that you can backup
your files to a blank CD.
- Purchase of disks. CDs
are sold at the Co Op Book Shop.
- Food and drink. Food is
not permitted. Water and other drinks with spill-proof lids
are permitted, but care must be taken not to spill liquids on
the computers or keyboards.
- Mobile phones. Please switch
your mobile phone to silent mode. Please don’t talk on
mobile phones in study areas.
- Lost and found. All USB
drives, CDs and floppy disks found in the Library are kept at
the Service Desk.
- Need help? If you need any
help please contact us.
Printing
from the Multi purpose machines
Make sure the information displayed is correct before you select
OK'.
If you accept the charges the job will print to the computer's
default printer - Lounge01 for computers in the Lounge
and TopFloor01 for computers on the top floor.
If you encounter any problems with printing please report it
to the Service Desk.
- Online
print accounts. In order to print, your print
account must be in credit balance. Money may be added to your
account at the Library’s Service Desk using cash. There
is a minimum amount of $2 accepted in the Library. Refunds are
NOT given for unused credit. You can check your account balance
once logged on by moving your mouse over the Printing Information
icon (bottom right of the screen), or by asking at the Service
Desk.
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Photocopiers
Please remember that you can load additional
money (up to a maximum of $20 each time) to the card up to 40
times before needing to purchase a replacement card.
The photocopying service is intended to be a self-funding
‘user pays’ system. The aim is to ensure that revenue
from the photocopying service covers operating costs. Given
the small number of users and the low volume of copying overall,
it is not possible for the Academy Library to achieve the lower
per copy costs available at larger universities.
