The Ask4it
service aims to process requests within 48 hours. That is
we aim to locate the item and request it from the first holding
Library within 48 hours. For difficult to locate items or items
from oveaseas libraries or suppliers, the timeline is normally longer.
The Academy library has recipriocal borrowing arrangements with
UNSW and the DSTO Research Libraries. These arrangements assist
in reducing turnaround times for requests. This means that the
Ask4it service is usually able to meet timelines according
to the Service
Charter.
To assist us in locating requested material, we would ask that
you provide as much information as possible when entering your
request. International Standard Book Numbers (ISBN) for books
and International Standard Serial Numbers (ISSN) for journals
are most helpful.
Notification of Inter Library Loan Arrival
(Books)
When your item arrives you will be
alerted by e-mail. The due date information will also be available
to you by checking "Query Requests" when you login to
the Ask4it service.
Document Delivery (Articles)
Articles are delivered via the Web. You
will receive an e-mail containing a hyperlink your document. On
rare occasions we will not be able to deliver your document electronically.
In this case it will be placed in an envelope and left at the
Service desk for you to collect. You will be alerted by e-mail
if this is the case.
Detailed instructions are provided on our Electronic
Desktop Delivery (EDD) information page.
For further information please contact :
Inter Library Loans staff
on: +61 2 6268 8120/6158
