***Student Network Connection Problems Within the Library

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Student Network Connection Problems Within the Library

This form is ONLY to be used to report problems you have when connecting to the student network from the designated data ports in the Academy Library.

Access to the Student network is restricted to UNSW@ADFA students.

All fields MUST be completed.

1: Have you registered your Ethernet address with ICT Services via http://www.unsw.adfa.edu.au/units/ict/ict_online/sns/ You MUST register every year.	Yes No
2: Checked that the Ethernet address is correct	Yes No
3: Check TCP/IP make sure you have chosen TCP/IP Ethernet Adapter (NOT TCP/IP DIAL-UP)	Yes No
4: Checked all network configurations	Yes No
5: Checked that your computer has a unique name. Go to My Computer > Properties > Network Identification > Properties > Computer Name	Yes No
6: Checked the cable is not faulty (try another)	Yes No
6: Have you obtained and read a "Guide to Troubleshooting Network Connection ..." for your operating system from ICT Services .	Yes No

Please ensure you have checked your computer and answered 'Yes' to all of the above questions before you complete and send this form.

Name:
E-mail address:
Phone Number:
ADFAPass ID/Login:

Data port Number:

Operating System:

Problem encountered: (Please be as specific as possible (including any error message).

Please type in the following field to validate your Request:
(mandatory)

20 September, 2007